Spoken Treasure Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Spoken Treasure website (the "Website") and the services provided by Spoken Treasure ("we," "us," or "our"). Spoken Treasure provides audio guest books for events, processes these recordings, and delivers them to clients in physical and/or digital form.

By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. Definitions

- "Service" refers to the provision of audio guest books for events, processing of recordings, and delivery of recordings in physical and/or digital form.

- "Client" or "you" refers to any individual or entity that books or uses our services.

- "Content" refers to audio recordings, customer data, and any other information collected through our service.

- "Booking" refers to the reservation of our services for a specific date, time, and location.

3. Service Description

Spoken Treasure provides audio guest books for weddings and events. We pre-install a client provided recording onto the audio guest book and ship the guest book to your specified address, process audio guest book recordings, and provide you with the final product in physical and/or digital format according to your order.

4. User Eligibility

To use our services, you must be at least 18 years of age and capable of forming a legally binding contract. By booking our services, you confirm that you meet these requirements.

5. Booking and Payment Terms

5.1 Online Bookings

Bookings and payments made through our website are processed via our domain host, Squarespace. By making an online booking, you agree to provide accurate and complete information and to comply with the payment terms specified on our Website.

5.2 In-Person Bookings

For bookings made at wedding fairs and other events, we accept deposits to secure your booking. Following receipt of your deposit, we will send an invoice for the remaining balance, which must be paid no later than 60 days before the product shipping date.

5.3 Payment Obligations

All payments, whether deposits or final balances, must be made by the due dates specified. Failure to make timely payments may result in cancellation of your booking without refund of any deposits paid.

6. Cancellation, Rescheduling, and Refund Policy

All deposits and purchases are non-refundable. Spoken Treasure is under no obligation to provide a refund or reschedule dates. Any refund or date change is at our sole discretion and subject to our ability to accommodate such changes.

7. Delivery and Return of Recording Devices

7.1 Delivery Areas

We guarantee delivery only to addresses within the United Kingdom. Delivery to addresses outside the UK is subject to prior agreement and may incur additional charges.

7.2 Delivery Methods

Digital recordings will be provided via secure download link. Physical recordings and devices will be delivered via third-party courier services to the address provided at booking.

7.3 Delivery Timing

We will arrange for shipping of physical products to ensure delivery at least 2 days before your specified event date. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by third-party courier services beyond our reasonable control.

7.4 Device Return Requirement

You must return the recording device using the provided prepaid return method within 5 working days of the specified date of the event. Failure to return the device within this timeframe may result in additional charges. The client remains responsible for the device until it is received by Spoken Treasure.